I am posting this to: 1. Raise awareness of a serious issue in account security (and vent) 2. Help people think twice before spending big 3. Encourage account security to be taken more seriously in FFRK Day 1 and Sapphire MVP player reporting in. I have got hacked today, no idea how or why and I am so upset that if I do not post this then I won’t forgive myself. I was on cloud 9 after festival phase 3 and now I’m in sector 7 slums as I did not master the soul breaks yet of what was deleted so far by the hacker. A hacker has somehow broken into my account and keeps leaving me messages through my profile show below: 1st message: https://i.imgur.com/WBmnUHv.jpg 2nd message: https://i.imgur.com/lXLzdnz.jpg 3rd message: https://i.imgur.com/50BAXS9.jpg The hacker has currently deleted almost every non armour and non vaulted item which I have gained since the big game overhaul.. I have a feeling this isn’t the end of it until DENA hopefully suspends my account to investigate. They still have access because once in there is nothing what I can do to stop them... I have contacted DENA and I am hoping for an ACCOUNT ROLLBACK to June 29th 2018. I do not care if I lose account access for a while as I need the account secured above all while DENA investigate. I do need assistance in this matter and I feel this needs to be publicised to warn others of the security flaws/risks of whaling. I have played and made spends on the game through iPhone and a June 2027?MacBook Pro (Nox Emulator). Device Softwares/OS’s are updated to the latest versions. Here is preliminary proof that I spend legitimately (I can privately confirm my many many many receipts in more singular specific detail to trusted mods/DENA representatives etc. upon request) https://i.imgur.com/QuytJ5M.jpg I am both the US/UK store because I am a British person living in NYC, US so I switch often (for country exclusive apps - banking/transport/business etc.). Here are images of before/ after the relic deletion by the hacker: Before: https://i.imgur.com/3Q7uzzU.jpg After: https://i.imgur.com/0LWXchd.jpg I have lost key things like Cecil gear/Ignis Usb/ cloud stuff/Elarra stuff and yes ok I chose a pointless old unique snow relic from one of the banners (GUILTY) EDIT: The hacker has now deleted everything - even my eggs!!! I am officially a slain whale.... this is a horrible feeling and I feel the need to report it because WHY SHOULD WHALES SUPPORT GAMES WHERE WE LOSE $10000s OF STUFF... I have not heard back from DENA yet as I only sent the support ticket tonight. I also don’t think this is over as the way I understand FFRK account security - once linked you can never unlink - so the hacker can do what they like now short of DENA’s intervention. They have been good with me in the past so I ain’t gunna bash on DENA and I hope they keep up this trend! If they do I will definitely report good feedback publicly. —————————— Update 01: A sleep later since posting this thread and the hacker has finally gone full crazy on me since realising I ain’t gunna play his 2 day game: Full relic deletion: https://i.imgur.com/JwhdSiR.jpg And a lovely message: https://i.imgur.com/LoBMokJ.jpg —————————— Update 02: To anybody suspecting that I used 3rd party - this isn’t true. I am happy to send a moderator a few hundred receipts to be a middleman to verify if needbe. DENA has also restored my account on 2 occasions in the past due to weird sync errors which included full investigation which also meant proof of ownership and spends. I am going to use those histories to assist with my plea to DENA. My biggest concern is if the hacker has loaded illegal stuff onto the account hence partly why I wanted to post something publicly ASAP - When comprised hold your hands up as fast as possible to cover yourself for anything dodgy which happens after. —————————— Update 03: WE ARE LEGION!!! Does anybody know if this phrase (from the hacker) has any meaning/significance in FFRK? New message from the hacker: https://i.imgur.com/ePgWCr8.jpg Abilities now gone: https://i.imgur.com/QNMGAb1.jpg He even deleted/used my eggs: https://i.imgur.com/S92uawt.jpg The egg removal is honestly dedication to their cause. It’s so childish it’s unbelievable. I’m amazed they went to all this effort because it takes an age to delete stuff in FFRK.